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Change Management

We can design and deliver change management training, as well as assist companies going through complex business transitions (i.e., merger or acquisition, changes to a business model or service offering, or changes required because of new regulatory rules). Solutions should be customized to meet your needs, but we utilize PROSCI’s ADKAR framework (Awareness, Desire, Knowledge, Ability, Reinforcement); Missy McNabb is certified in this framework and their tools.


  • Change Readiness & Risk Assessment
  • Change Management Strategy & Plan
  • Stakeholder & Leader Impact Analysis
  • Leader Action Plans
  • Resistance Management Plan
  • Communication Plan (includes preparing communications for all channels, leaders & stakeholder groups)
  • Job Competency Modeling & Role Mapping
  • Training Plan (includes preparing training content design & delivery)


  • Intercontinental Hotel Group (2009-2010)
  • iHealth Technologies (2010)
  • Axiall (2012-2013)
  • Fulton County Schools (2011)
  • American multi-national manufacturer/retailer & marketer of non-alcoholic beverage concentrates & syrups (2011)
  • McKesson Provider Technologies (2003-2006)